Warranty & Authenticity

Authenticity

RF Jewelers stands behind the authenticity of the products we sell. Product-specific certificates, documentation, packaging, serial information, or authenticity details will be included when stated on the product page or included by the supplier, brand, or manufacturer.

Because each item may vary, customers should review the individual product description carefully before purchasing. If you have questions about a specific jewelry item, watch, certificate, or included documentation, please contact us before placing your order.

Product Documentation

Some items may include certificates, manuals, original packaging, supplier documentation, or manufacturer materials. Included documentation varies by product and will be provided when available or when specifically stated on the product page.

Manufacturer Warranty

Manufacturer warranties may apply to certain products where offered by the brand or supplier. Warranty coverage, duration, limitations, and claim requirements vary by product and manufacturer. RF Jewelers does not extend or modify any manufacturer warranty unless expressly stated in writing.

RF Jewelers Support

If you believe there is an issue with your order, please inspect the item promptly upon delivery and contact us as soon as possible. We may request photos, order details, packaging, documentation, or other information to help review the issue.

Exclusions

Warranty or support coverage may not apply to items that have been worn, altered, resized, engraved, modified, damaged after delivery, exposed to improper use, or repaired by a third party. Custom, personalized, final-sale, or modified items may be excluded from warranty or return eligibility.

Questions

For questions about authenticity, documentation, or warranty coverage for a specific product, contact RF Jewelers at info@rfjewelers.store or 781-708-2980.