Frequently Asked Questions

How do I know my item is authentic?

RF Jewelers stands behind the authenticity of the products we sell. Product-specific certificates, documentation, packaging, or authenticity details will be included when stated on the product page. If you have a question about a specific item, please contact us before purchasing.

How long does shipping take?

Orders are typically processed within 1–3 business days unless otherwise stated. Estimated delivery is generally 5–7 business days after processing, depending on the carrier, destination, holidays, and other factors outside our control.

Do you offer free shipping?

RF Jewelers currently offers free shipping on orders above $79 when available at checkout. Shipping options and any applicable rates will be shown before payment is completed.

What is your return policy?

Return requests must be submitted within 7 days of delivery and are subject to the terms of our Return Policy. Items must be unused, unworn, unaltered, and returned with all original packaging, tags, certificates, manuals, and accessories. Custom, modified, resized, engraved, worn, or final-sale items may not be eligible for return.

Do you provide tracking?

Yes. When tracking is available, it will be provided after your order ships. Please allow time for carrier tracking information to update.

What materials are used in your jewelry?

Materials vary by product. Please review the product description and specifications on each product page for details such as sterling silver, gold plating, moissanite, lab-grown stones, or other listed materials.

Do watches come with a warranty?

Warranty coverage may vary by product, brand, supplier, or manufacturer. If a manufacturer warranty, certificate, or documentation is included, it will be stated on the product page or included with the item. Please contact us with questions about a specific watch before purchasing.

How should I care for my jewelry or watch?

Avoid exposing jewelry and watches to harsh chemicals, excessive moisture, impact, or abrasive surfaces. Store items separately in a clean, dry place. For watches, follow any care instructions provided with the item or by the manufacturer.

How can I contact RF Jewelers?

You can contact us at info@rfjewelers.store or 781-708-2980.