Return Policy

1. Overview

At RF Jewelers, customer satisfaction is important to us. Due to the high-value and sensitive nature of luxury watches and fine jewelry, all returns are subject to the terms outlined in this policy. By making a purchase, you agree to these conditions.

2. Eligibility for Returns

Returns may be accepted only if all of the following conditions are met:

• The return request is submitted within 7 days of the delivery date
• The item is unused, unworn, unaltered, and in the same condition as received
• All original packaging, tags, certificates, manuals, and accessories are included
• The item has not been resized, adjusted, engraved, or modified in any way

RF Jewelers reserves the right to reject any return that does not meet these criteria.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale
• Custom-made, personalized, or engraved jewelry
• Resized or modified watches or jewelry
• Items showing signs of wear, damage, or alteration after delivery

4. Condition Verification & Inspection

All returned items are subject to a thorough inspection upon receipt. This may include verification of serial numbers, condition assessment, and authenticity checks. Any item returned in a condition different from when it was shipped may be rejected or subject to a restocking fee at RF Jewelers’ discretion.

5. Return Authorization Process

To initiate a return, customers must contact RF Jewelers through the website’s contact page to request return authorization. Returns sent without prior authorization may be refused.

Customers are responsible for securely packaging the item and ensuring safe return shipment.

6. Shipping & Insurance for Returns

Return shipping costs, insurance, and any associated fees are the responsibility of the customer unless otherwise stated in writing by RF Jewelers.

7. Refunds

Once the returned item is received and approved after inspection, refunds will be processed to the original payment method. Refund processing times may vary depending on the payment provider and financial institution.

Original shipping charges, insurance fees, duties, or taxes are non-refundable, unless otherwise required by law.

8. Exchanges

At this time, RF Jewelers does not guarantee exchanges. Any exchange requests will be evaluated on a case-by-case basis and are subject to product availability and approval.

9. Order Cancellations

RF Jewelers reserves the right to cancel any order at its discretion. In such cases, any payment received will be fully refunded to the original payment method.

10. Refused or Undeliverable Shipments

If a shipment is refused or returned due to incorrect shipping information provided by the customer, RF Jewelers reserves the right to deduct any shipping, insurance, or handling costs from the refund amount.

11. Policy Modifications

RF Jewelers reserves the right to modify or update this Return Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

12. Contact Information

For questions regarding returns or this policy, please contact us through the website’s contact page.